Privacy Policy

PASS TECHNOLOGY (Economic Licence No.: CN-2797749), a UAE-based company, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access or use any of our platforms and applications, including Dr. Lawyer App, Dr. Broker App, JAD App, Bulky Store, and Glosa Store.

By using any Pass Technology platform, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our platforms.

We collect the following categories of personal data:

• Identity Data: Full name, date of birth, national ID or passport number (where required for verification).
• Contact Data: Email address, phone number, and physical address.
• Account Data: Username, password (encrypted), account preferences, and subscription details.
• Professional Data (Service Providers): Licences, qualifications, specializations, and business information.
• Usage Data: Pages visited, features used, session duration, device type, browser type, and IP address.
• Communications: Messages, requests, and interactions made through our platforms.
• Payment Data: Billing details and transaction history (payment card details are processed by our payment providers and are not stored by us).
• Device & Technical Data: Operating system, app version, crash reports, and diagnostic data.

We collect personal data through the following means:

• Directly from you when you register, complete forms, submit requests, or communicate through our platforms.
• Automatically when you use our platforms, via cookies, analytics tools, and server logs.
• From third-party services, such as social login providers (e.g. Google) or payment processors.
• From service providers registered on our platforms, where they submit data in relation to users or requests.

We use your personal data for the following purposes:

• To create and manage your account and provide access to platform features.
• To facilitate connections between users and service providers.
• To process payments and manage subscriptions.
• To send transactional notifications (account updates, service alerts, OTP codes).
• To send promotional communications, where you have given consent (you may opt out at any time).
• To improve our platforms through usage analytics and user feedback.
• To detect, prevent, and respond to fraud, abuse, or security incidents.
• To comply with applicable legal obligations and regulatory requirements.

We do not sell your personal data. We may share your data with the following parties:

• Service Providers on our platforms: Relevant request and contact details are shared with service providers to facilitate the service you requested.
• Technology Partners: Cloud hosting providers, analytics services, push notification services, and payment processors who process data on our behalf under strict data protection agreements.
• Legal Authorities: We may disclose data to government or regulatory bodies when required by applicable law or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

Documents and files uploaded through our platforms are accessible only to you and the service provider(s) you engage with. Pass Technology staff do not access the content of your documents except where necessary for technical support, legal compliance, or fraud prevention.

Service providers on our platforms are contractually required to maintain confidentiality and not misuse any documents or information shared by users.

We retain your personal data for as long as your account is active or as necessary to provide our services. After account deletion, we may retain certain data for a further period as required by applicable UAE laws and regulations, or to resolve disputes and enforce our agreements.

You may request deletion of your personal data by contacting us at info@trypass.ai. We will action your request subject to any legal retention obligations.

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These include encryption of data in transit and at rest, access controls, and regular security assessments.

No method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you in accordance with applicable law.

Subject to applicable UAE law, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Objection: Object to processing of your data for marketing purposes.
• Portability: Request transfer of your data in a structured, machine-readable format where technically feasible.

We use cookies and similar tracking technologies to enhance your experience on our platforms. Cookies help us remember your preferences, analyze usage, and improve performance. For full details on how we use cookies and how to manage them, please refer to our Cookie Policy.

Our platforms may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal data.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you via in-app notification or email. Your continued use of our platforms after such changes constitutes acceptance of the updated policy.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us at info@trypass.ai or by post at: Pass Technology, Abu Dhabi Emirate, United Arab Emirates.